Wednesday, October 12, 2011

Rental Customers: Free Shipping on Repairs and Exchanges

Are you currently renting an instrument from Scales Music?  Our affiliate partner, Music and Arts, offers free shipping service covered under you LDW (Liability Damage Wavier) coverage for repairs, exchanges, and returns.  If you need a repair, need to exchange your rental (including string instrument upsizing) or cancel your contract you can simply call the customer service number for Music and Arts at 1-888-731-5396.  Customer service will arrange to have a new instrument shipped to your home location within 48 hours.  Once you receive the new rental, simply place the previous rental back in the box and drop it off at the nearest UPS store location within the next 2 weeks. 

In the event you would like to close your account, call customer service at 1-888-731-5396 and Music and Arts will send you an empty box with a call tag.  Put your return in the box and drop it off at a UPS store near you. 

For a UPS store location near you go to

Of course we are always happy to help you at our store location on Jungermann Rd.  Just call 636-244-3770 if you have any questions or problems concerning your rental account.

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